Shipping policy
Shipping Policy
Store Name: ForgeStride.store
Business Address:
43 Emerald Dr
Charlottetown, PE C1A 2Y5
Canada
Email: support@ForgeStride.store
Phone: (800) 481-3239
1. Overview
At ForgeStride.store, we understand that timely and reliable delivery is an important part of your shopping experience. Whether you are purchasing safety boots for demanding job sites, waterproof footwear for outdoor work, or insulated winter boots for harsh weather conditions, our goal is to deliver your order safely and efficiently.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. It also outlines important information regarding shipping times, carrier responsibilities, customs procedures, international deliveries, and customer responsibilities.
By placing an order through ForgeStride.store, you acknowledge and agree to the shipping practices described in this policy.
2. Shipping Coverage
ForgeStride.store proudly ships to customers worldwide.
We continuously work with trusted logistics partners to provide dependable international shipping services across a wide range of destinations.
Shipping availability may vary depending on:
Destination country
Government restrictions
Carrier availability
Import regulations
Political conditions
Natural disasters
Remote delivery locations
If we are unable to deliver to your location, you will be notified before your order is completed whenever possible.
3. Free Worldwide Shipping
We are pleased to offer:
FREE Worldwide Shipping
No minimum purchase is required unless otherwise specified during promotional events.
Free shipping applies only to standard shipping methods offered through ForgeStride.store.
Expedited shipping options, if available, may involve additional charges displayed during checkout.
4. Order Processing
Orders are typically processed within:
1–3 Business Days
Processing includes:
Order verification
Payment confirmation
Inventory allocation
Quality inspection
Protective packaging
Shipping label preparation
Carrier pickup scheduling
Orders placed on weekends or public holidays begin processing on the next available business day.
During peak shopping seasons, major holidays, promotional campaigns, or unusually high order volumes, processing times may be extended.
5. Estimated Delivery Time
Estimated delivery time:
7–10 Business Days
Delivery estimates begin after your order has been processed and shipped.
Actual delivery times may vary depending on:
Destination country
Carrier operations
Weather conditions
Customs inspections
Local transportation
Public holidays
Remote delivery areas
Unexpected logistics disruptions
These estimates are provided for convenience and should not be interpreted as guaranteed delivery dates.
6. Order Confirmation
Immediately after placing your order, you will receive an order confirmation email.
This confirmation indicates that your order has been successfully received within our system.
Receiving an order confirmation does not necessarily mean that your order has already been processed or shipped.
7. Shipping Confirmation
Once your package has been prepared and dispatched, you will receive a shipping confirmation email.
This email may include:
Shipping carrier
Tracking number
Estimated delivery information
Shipment confirmation
Tracking information may require additional time before becoming active within the carrier's tracking system.
8. Tracking Orders
Customers may monitor shipment progress using the tracking information provided after shipment.
Tracking updates depend entirely on the shipping carrier.
Some carriers may update tracking several times per day, while others may experience occasional delays in scanning packages.
ForgeStride.store cannot control the frequency of tracking updates.
If tracking appears inactive shortly after shipment, we recommend allowing additional time before requesting assistance.
9. Multiple Shipments
Orders containing multiple products may occasionally be shipped separately.
This may occur because:
Products originate from different warehouses.
Items become available at different times.
Packaging requirements differ.
Carrier optimization.
Inventory allocation.
If your order arrives in multiple shipments, no additional shipping charges will apply beyond those shown during checkout.
10. Delivery Delays
Although we strive to deliver every order within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control.
Examples include:
Extreme weather
Natural disasters
Carrier delays
Airport congestion
Customs inspections
Government regulations
Transportation interruptions
Public holidays
High seasonal demand
Labor disruptions
Security inspections
Unexpected logistics issues
ForgeStride.store cannot guarantee delivery dates affected by these situations.
11. Customs and Import Duties
International shipments may be subject to:
Import duties
Customs fees
Value-added taxes
Government charges
Brokerage fees
Inspection fees
These charges are determined by the destination country's customs authorities.
Customers are solely responsible for paying any applicable import-related charges unless otherwise stated by ForgeStride.store.
Customs policies vary significantly between countries.
We recommend contacting your local customs office if you require additional information.
12. Customs Delays
International shipments may occasionally be delayed while undergoing customs clearance.
ForgeStride.store has no authority over customs agencies and cannot accelerate customs processing.
Customs clearance times vary by country and may change without notice.
13. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information.
Please verify:
Recipient name
Street address
Apartment or unit number
Postal code
City
Province or state
Country
Phone number
Email address
ForgeStride.store is not responsible for delays, failed deliveries, or additional expenses resulting from incorrect shipping information provided during checkout.
14. Address Changes
If you need to update your shipping address, please contact us immediately after placing your order.
Address changes cannot be guaranteed after an order enters processing or shipping.
Once a package has been transferred to the carrier, modifications may no longer be possible.
15. Failed Delivery Attempts
Carriers may attempt delivery multiple times depending on local policies.
If delivery cannot be completed because:
Nobody is available.
The address is inaccessible.
The address is incomplete.
Delivery is refused.
The customer fails to collect the package.
The package may be:
Held at a local facility.
Returned to sender.
Disposed of according to carrier procedures.
Additional shipping charges may apply for reshipment.
16. Lost Packages
If your package appears lost during transit, please contact us.
We may assist by:
Reviewing shipment records.
Contacting the shipping carrier.
Opening an investigation where appropriate.
Requesting additional information.
Package investigations are handled according to carrier procedures and may require additional processing time.
17. Delivered but Not Received
If tracking indicates that your package has been delivered but you cannot locate it, please:
Check around your property.
Ask family members.
Ask neighbors.
Check with your building reception.
Contact your local carrier.
Review delivery photos if available.
If you still cannot locate your package, please contact us.
While we will assist whenever possible, ForgeStride.store cannot guarantee reimbursement for packages confirmed as delivered by the carrier.
18. Damaged Packages
If your shipment arrives visibly damaged:
Inspect the package immediately.
Take clear photographs before opening.
Photograph any damaged products.
Keep all original packaging.
Contact us promptly.
Damage claims are reviewed individually.
Depending on the situation, we may offer:
Replacement.
Refund.
Store credit.
Additional assistance.
19. Missing Items
If your shipment is missing items, please contact us with:
Order number.
Photos of received items.
Photos of shipping package.
Description of missing items.
Our support team will investigate the issue using warehouse records and shipping documentation.
20. Refused Shipments
If a shipment is refused by the customer without prior approval:
The package may be returned.
Additional carrier fees may apply.
Refunds may be reduced by shipping expenses, handling fees, customs costs, or return charges where permitted.
21. Shipping Restrictions
Certain products may be subject to shipping restrictions based on local regulations.
ForgeStride.store reserves the right to decline shipments to destinations where products cannot legally or safely be delivered.
22. Carrier Selection
We work with trusted logistics providers selected based on:
Destination
Transit time
Reliability
Package safety
Operational efficiency
The specific carrier used for your shipment may vary.
Carrier selection remains at the discretion of ForgeStride.store.
23. High Volume Periods
During major shopping events such as:
Black Friday
Cyber Monday
Holiday promotions
Year-end sales
Seasonal campaigns
Processing and delivery may require additional time due to increased shipping demand.
Customers are encouraged to place orders early during these periods.
24. Force Majeure
ForgeStride.store shall not be responsible for shipping delays caused by events beyond our reasonable control, including:
Natural disasters
Floods
Earthquakes
Wildfires
Pandemics
Government actions
Military conflicts
Transportation shutdowns
Carrier interruptions
Power outages
Cybersecurity incidents
Labor strikes
Severe weather
25. International Compliance
Customers are responsible for ensuring that ordered products comply with local import laws.
ForgeStride.store is not responsible for products delayed, seized, refused, or destroyed by customs authorities due to local regulations.
26. Order Status Questions
If you have questions regarding your shipment, please include:
Order number
Customer name
Email address
Tracking number (if available)
Destination country
Providing complete information helps us respond more quickly.
27. Contact Information
For shipping assistance, please contact:
ForgeStride.store
43 Emerald Dr
Charlottetown, PE C1A 2Y5
Canada
Email: support@ForgeStride.store
Phone: (800) 481-3239
Our customer support team will gladly assist with shipping inquiries, tracking questions, delivery concerns, or order-related requests.
28. Policy Updates
ForgeStride.store reserves the right to update this Shipping Policy at any time.
Changes may reflect improvements to shipping operations, carrier partnerships, legal requirements, or international logistics.
The most recent version published on ForgeStride.store shall apply to future orders unless otherwise required by law.
29. Final Statement
At ForgeStride.store, we are committed to delivering dependable safety footwear with the same reliability and professionalism that our customers expect on the job. We continuously work to improve our fulfillment process, partner with trusted carriers, and provide clear communication from checkout through delivery. If you ever have questions about your shipment, our support team is ready to help.