Return & Refund Policy

Store Name: ForgeStride.store
Business Address: 43 Emerald Dr, Charlottetown, PE C1A 2Y5, Canada
Email: support@ForgeStride.store
Phone: (800) 481-3239

1. Overview

At ForgeStride.store, we are committed to providing durable, reliable, and practical footwear designed for demanding work environments, outdoor conditions, and everyday protection. Our products may include safety boots, steel toe footwear, waterproof work shoes, insulated winter boots, puncture-resistant sneakers, and other protective footwear designed for hardworking customers who value comfort, durability, and confidence on the job.

We understand that online shopping requires trust. Because footwear must fit properly and meet the expectations of each customer, we have created this Return & Refund Policy to explain how returns, refunds, exchanges, cancellations, defective item claims, damaged package claims, and related customer service requests are handled.

This policy applies to purchases made directly through ForgeStride.store. By placing an order on our website, you agree to the terms described in this Return & Refund Policy.

2. Return Window

ForgeStride.store accepts eligible return requests within 30 days from the date the customer receives the order.

To qualify for a return, the return request must be submitted within this 30-day period. Requests made after 30 days may not be accepted unless required by applicable consumer protection laws.

The return window begins on the delivery date shown by the carrier tracking information. If tracking information is not available, we may use the estimated delivery confirmation date or other reasonable order records to determine the return period.

3. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

The item must be unused.

The item must be unworn except for reasonable indoor try-on.

The item must be clean and free from dirt, mud, oil, grease, chemicals, stains, odor, pet hair, or signs of outdoor use.

The item must be returned in its original condition.

The item must include all original packaging when reasonably available.

The item must include original tags, labels, inserts, accessories, manuals, or components if included with the order.

The item must not be damaged due to customer misuse, improper storage, unauthorized modification, or intentional abuse.

The item must be returned with proof of purchase, such as an order number, confirmation email, or receipt.

Because ForgeStride.store sells footwear intended for work, safety, and outdoor use, returned items must not show signs of actual worksite use. Footwear that has been worn outdoors, exposed to workplace materials, or used in harsh environments may not qualify for a return unless the item is defective.

4. Non-Returnable Items

Certain items may not be eligible for return. Non-returnable items may include:

Items returned after the 30-day return window.

Items that have been worn outdoors or used at a job site.

Items showing visible wear on the outsole, upper, lining, laces, zipper, sole, toe area, or heel.

Items damaged by customer misuse.

Items damaged by improper cleaning.

Items damaged by exposure to chemicals, oils, sharp objects, fire, excessive heat, or extreme conditions.

Items with missing parts, missing packaging, missing tags, or missing accessories.

Items purchased from third-party websites, marketplaces, or sellers not directly operated by ForgeStride.store.

Gift cards, if offered.

Final sale items, clearance items, or promotional items marked as non-returnable at the time of purchase.

Items returned without prior authorization.

We reserve the right to refuse any return that does not meet our policy requirements.

5. Footwear Fit and Sizing

Customers are responsible for selecting the correct size before placing an order. Product pages may include size charts, fit notes, or measurement guidance to help customers make the best choice.

Because sizing may vary depending on footwear style, lining thickness, sole structure, toe protection, and manufacturer specifications, we strongly recommend measuring foot length before ordering.

If your item does not fit as expected, you may request a return or exchange within 30 days, provided the item is unused, clean, and eligible under this policy.

ForgeStride.store is not responsible for size selection errors if the customer did not follow available size guidance. However, we will make reasonable efforts to assist customers with sizing concerns when possible.

6. Exchanges

We may offer exchanges when a customer needs a different size, color, or style, subject to product availability.

Exchange requests must be submitted within 30 days of delivery.

The original item must meet all return eligibility requirements.

If the requested replacement item is unavailable, we may offer a refund, store credit, or an alternative product suggestion.

If there is a price difference between the original item and the replacement item, the customer may be required to pay the difference before the exchange is processed. If the replacement item costs less, we may refund the difference according to the original payment method or provide store credit, depending on the situation.

Exchange processing begins after we receive and inspect the returned item, unless we decide to offer an advance replacement at our discretion.

7. Return Process

To request a return, please contact us before sending any item back.

Contact information:

Email: support@ForgeStride.store
Phone: (800) 481-3239

Please include the following information in your return request:

Order number.

Full name used on the order.

Email address used on the order.

Product name.

Reason for return.

Photos of the item, if the item is damaged, defective, incorrect, or not as described.

Photos of the packaging, if the package arrived damaged.

Once we review your request, we will provide return instructions if the item is eligible. Do not send items back without receiving return authorization from ForgeStride.store. Unauthorized returns may be refused, delayed, or returned to the sender.

8. Return Shipping

Return shipping terms may depend on the reason for the return.

If the return is due to customer preference, wrong size selection, change of mind, or no longer needing the item, the customer may be responsible for return shipping costs unless otherwise stated in a promotional offer or required by law.

If the return is due to an incorrect item, defective item, damaged item, or verified fulfillment error caused by ForgeStride.store, we may provide return shipping support, a prepaid return label, replacement, refund, or another appropriate resolution.

Original shipping fees, if any, may not be refundable unless the return is due to our error or required by applicable law.

Customers should use a trackable shipping method when returning items. ForgeStride.store is not responsible for return packages that are lost, delayed, misdelivered, damaged in transit, or sent to the wrong address by the customer.

9. Inspection of Returned Items

All returned items are subject to inspection after arrival.

During inspection, we may verify:

Whether the returned product matches the original order.

Whether the product is unused and clean.

Whether all required packaging, accessories, tags, and components are included.

Whether the item shows signs of wear, damage, odor, contamination, alteration, or misuse.

Whether the return was received within the approved return window.

If the item passes inspection, we will proceed with the approved refund, exchange, or store credit.

If the item does not pass inspection, we may refuse the return, issue a partial refund, deduct restocking or handling costs where allowed, or return the item to the customer.

10. Refunds

Approved refunds will be processed to the original payment method used at checkout whenever possible.

Refund processing time may vary depending on the payment provider, bank, credit card issuer, or financial institution.

After we approve and issue a refund, it may take several business days for the refund to appear in the customer’s account. Processing times are controlled by the payment provider and are outside our direct control.

ForgeStride.store is not responsible for delays caused by banks, card issuers, payment gateways, or financial institutions.

11. Partial Refunds

Partial refunds may be issued in certain situations, including but not limited to:

The item is returned with missing packaging.

The item is returned with missing accessories.

The item shows minor signs of handling beyond normal inspection.

The item is not returned in the same condition as received.

The return package arrives damaged due to poor return packaging.

Only part of an order is returned.

A promotional discount, bundle discount, or order-level discount affects the refundable amount.

Partial refunds are reviewed on a case-by-case basis.

12. Damaged Items

If your item arrives damaged, please contact us as soon as possible at support@ForgeStride.store.

Please provide:

Order number.

Photos of the damaged product.

Photos of the outer shipping package.

Photos of any damaged packaging material.

A brief explanation of the issue.

Damage claims should be submitted promptly after delivery so we can review the issue and determine the appropriate resolution.

Depending on the situation, we may offer:

Replacement.

Refund.

Store credit.

Partial refund.

Return instructions.

Additional documentation request.

Please do not discard the product or packaging until the claim is resolved, as photos or carrier inspection may be required.

13. Defective Items

ForgeStride.store works to provide practical and reliable products. However, if you believe your product has a manufacturing defect, please contact us.

Examples of potential defects may include:

Separated sole under normal unused or limited-use conditions.

Broken zipper upon arrival.

Major stitching failure upon arrival.

Incorrect assembly.

Missing critical component.

Product not matching the ordered item.

Visible structural issue that affects normal intended use.

The following are generally not considered manufacturing defects:

Normal wear and tear.

Damage caused by jobsite conditions.

Damage caused by sharp objects beyond the product’s intended protection level.

Damage caused by improper use.

Damage caused by incorrect cleaning.

Damage caused by exposure to chemicals, oil, extreme heat, fire, or corrosive substances.

Comfort preferences.

Improper size selection.

Minor color variation due to screen display settings.

Minor cosmetic differences that do not affect product function.

If a defect is verified, we may provide a replacement, refund, partial refund, store credit, or other appropriate solution.

14. Incorrect Items

If you receive the wrong item, wrong size, wrong color, or wrong style, contact us promptly at support@ForgeStride.store.

Please include your order number and photos of the item received.

If we confirm a fulfillment error, we will work to correct the issue. Depending on availability and circumstances, we may offer a replacement, refund, return label, or other appropriate resolution.

15. Missing Items

If your order arrives with missing items, please contact us as soon as possible.

Please include:

Order number.

Photos of the package.

Photos of the items received.

A description of what is missing.

We will review the order records, package weight, fulfillment details, and available tracking information before determining the appropriate resolution.

16. Lost Packages

If tracking shows that a package is still in transit, delayed, or without recent updates, please contact us and we will assist where possible.

If tracking shows the package was delivered, but you did not receive it, please first check:

Around your delivery area.

With household members.

With neighbors.

With building reception, front desk, mailroom, or security office.

With the local carrier.

ForgeStride.store is not responsible for packages that are marked as delivered by the carrier but are lost, stolen, misplaced, or collected by another person after delivery. However, we may review the situation and assist with a carrier claim when possible.

17. Cancellations

Customers may request order cancellation by contacting us at support@ForgeStride.store.

Cancellation requests are not guaranteed.

If the order has not yet been processed, packed, or shipped, we may be able to cancel the order and issue a refund.

If the order has already been processed, packed, shipped, or assigned tracking, cancellation may no longer be possible. In that case, the customer may need to wait for delivery and request a return under this policy.

18. Order Changes

Customers should review all order details carefully before completing checkout.

If you need to change a shipping address, size, color, product, phone number, or email address, contact us immediately.

Order changes are not guaranteed after checkout.

Once an order has entered processing or shipping, we may not be able to make changes.

ForgeStride.store is not responsible for delivery issues caused by incorrect or incomplete customer-provided information.

19. Address Errors

Customers are responsible for providing a complete and accurate shipping address.

If a package is delayed, returned, lost, or delivered incorrectly because of an incorrect address entered by the customer, ForgeStride.store may not be responsible for refunding or replacing the order.

If a package is returned to us due to an address issue, we may offer reshipment at the customer’s expense or refund the product price minus any applicable shipping, handling, or return costs.

20. Refused Deliveries

If a customer refuses delivery without prior approval from ForgeStride.store, the package may be returned to sender or disposed of by the carrier.

Refunds for refused deliveries are not guaranteed.

If we receive the refused package back in acceptable condition, we may issue a refund minus shipping, handling, carrier fees, and other applicable costs.

21. Chargebacks and Payment Disputes

We encourage customers to contact ForgeStride.store before opening a chargeback or payment dispute.

Most order issues can be resolved faster by contacting our support team directly.

If a chargeback or dispute is opened, we reserve the right to provide order records, shipping details, tracking information, customer communication, delivery confirmation, policy pages, and other relevant evidence to the payment processor.

Opening a chargeback may delay refunds, replacements, or other resolutions while the payment provider reviews the case.

22. Promotional Orders

Orders purchased with discount codes, coupons, bundle offers, seasonal promotions, or special campaigns may still be eligible for return if they meet the conditions of this policy.

Refund amounts for promotional orders will reflect the actual amount paid after discounts.

If returning part of a bundle, the refund may be adjusted to account for the value of the remaining items and any bundle discount that no longer applies.

23. Final Sale Items

Some items may be marked as final sale, clearance, closeout, or non-returnable.

Final sale items are not eligible for return, refund, or exchange unless they arrive damaged, defective, incorrect, or unless required by applicable law.

If an item is final sale, this will be indicated on the product page, checkout page, promotion, or order documentation when applicable.

24. Product Images and Color Differences

We make reasonable efforts to display product images accurately.

However, actual product color, texture, material appearance, and details may vary slightly due to:

Screen brightness.

Monitor settings.

Photography lighting.

Production batches.

Material differences.

Natural texture variation.

Minor design updates.

These differences do not automatically qualify as defects unless the item is materially different from the product description.

25. Product Use and Safety Disclaimer

ForgeStride.store sells footwear intended to provide practical support, comfort, durability, and protection for work and outdoor environments.

However, no footwear can eliminate every risk.

Customers are responsible for choosing footwear appropriate for their work environment, job requirements, local safety standards, employer requirements, and personal needs.

Product features such as steel toe protection, puncture resistance, water resistance, insulation, slip resistance, or lightweight comfort may vary by product. Customers should review product descriptions carefully before purchase.

ForgeStride.store does not guarantee that any product is suitable for every workplace, hazard, regulation, or professional requirement.

26. Warranty Disclaimer

Unless a specific written warranty is provided on a product page, ForgeStride.store does not offer a separate extended warranty beyond the return and defect review terms described in this policy.

This policy does not cover:

Normal wear and tear.

Misuse.

Accidental damage.

Workplace damage.

Damage from chemicals or sharp objects.

Damage from improper care.

Unauthorized repair.

Modification.

Comfort preferences after use.

Incorrect sizing after outdoor wear.

27. Refund Method

Refunds are generally issued to the original payment method.

If the original payment method is unavailable, expired, closed, or otherwise inaccessible, we may offer another reasonable refund method where possible and permitted by the payment processor.

We do not guarantee cash refunds for online purchases.

28. Processing Time

Return requests are typically reviewed within a reasonable business timeframe.

After we receive a returned item, inspection and refund processing may require additional time.

Estimated processing stages may include:

Return request review.

Return authorization.

Customer shipment of returned item.

Carrier transit time.

Warehouse receipt.

Product inspection.

Refund approval.

Payment processor refund timeline.

During high-volume periods, holidays, severe weather, carrier delays, or operational disruptions, processing may take longer.

29. International Returns

ForgeStride.store may serve customers in multiple regions.

International returns may involve customs forms, duties, taxes, brokerage fees, carrier restrictions, or extended transit times.

Customers are responsible for complying with all return shipping requirements in their country.

Unless the return is due to our error or required by law, customers may be responsible for international return shipping costs, duties, taxes, or related fees.

ForgeStride.store is not responsible for returns held, delayed, rejected, or charged by customs authorities.

30. Customs, Duties, and Taxes

If an order is shipped internationally, customs duties, import taxes, or local fees may apply depending on the destination country.

These charges are controlled by local authorities and are generally the customer’s responsibility unless otherwise stated.

If a customer refuses a package due to customs duties, taxes, or import fees, the return may be treated as a refused delivery and may be subject to deductions.

31. Store Credit

In some cases, ForgeStride.store may offer store credit instead of a refund.

Store credit may be offered for:

Exchange situations.

Promotional orders.

Partial refund resolutions.

Customer preference.

Return exceptions.

Store credit is not redeemable for cash unless required by law.

32. Abuse of Return Policy

ForgeStride.store reserves the right to refuse returns, refunds, exchanges, or future transactions in cases of suspected abuse, including but not limited to:

Excessive return requests.

Returning used items as new.

False damage claims.

False non-delivery claims.

Manipulated photos.

Chargeback abuse.

Policy misuse.

Fraudulent activity.

Reselling abuse.

We may limit service, cancel orders, refuse returns, or block accounts when necessary to protect our business, customers, and payment systems.

33. How to Contact Us

For all return, refund, exchange, cancellation, or product issue requests, contact us:

ForgeStride.store
43 Emerald Dr, Charlottetown, PE C1A 2Y5, Canada
Email: support@ForgeStride.store
Phone: (800) 481-3239

Please include your order number in all support requests so we can assist you faster.

34. Policy Updates

ForgeStride.store may update this Return & Refund Policy from time to time.

Updates may be made to reflect operational changes, legal requirements, carrier changes, payment processor requirements, product changes, or customer service improvements.

The version posted on ForgeStride.store at the time of purchase will generally apply to that order unless otherwise required by law.

35. Final Statement

At ForgeStride.store, our goal is to provide dependable footwear for people who need practical protection, comfort, and durability. We stand behind a fair and clear return process while also maintaining reasonable standards for product condition, eligibility, and order verification.

If you have a concern with your order, please contact us first. Our support team will review your request and work toward a practical resolution whenever possible.